Shipping Policy

Local Pickup (Bangalore Residents)

Customers in Bangalore can pick up their orders from our designated location at Rajajinagar showromm address. Alternatively, they can book logistics ( porter….) services for pickup.

Courier (Standard Option)

Our reliable courier service is the standard shipping choice. Pricing is based on item weight, dimension of package ensuring fair costs. Your packages will be handled with care and delivered to your doorstep promptly by the respective courier.

Free Courier Shipping is available on orders above ₹2000.

Note: Free shipping is not applicable when bulk discounts are applied to the order.

Transportation or Bus (Urgent and Bulk Orders)

For urgent or bulk shipments, transportation via bus is available against advice of customer. Customers must cover transportation costs, and pickup is at the nearest station. Customer should take the responsibility for lost or damaged goods in transit.

Delivery and Proof of Delivery Policy

If a customer requests proof of delivery, Keerthi kalpvruksh llp will contact the courier on their behalf. The courier may take up to 72 hours to respond with the required documentation. Customers will be notified realtime upon receipt of this information.

Request Period: As per courier policy, proof of delivery must be requested within 48 hours of an order being marked as delivered.

Return to Origin (RTO) Dispatch

If a package is marked as Return to Origin (RTO) due to failed delivery attempts, incorrect addresses, or unavailability of the recipient, we will re-dispatch under these conditions:

In-stock products: Redelivery within 72 hours after courier confirmation.

Out-of-stock products: Redelivery after the original parcel is received back, within 72 hours.

Delay in Delivery Due to Courier Issues

If delays occur due to courier-related issues, unusual issues will provide updates as soon as we receive information from the courier. Some delays may extend beyond the estimated timeframe.

Missing or Damaged products:

If an order is missing or damaged, customers must notify Keerthi kalpvruksh llp within 48 hours of the expected delivery date. We will initiate an investigation with the courier, which may take up to 7 business days.

Incorrect Address or Delivery Failure

If delivery fails due to an incorrect or incomplete address provided by the customer, the package may be returned to KEERTHI KALPVRUKSH LLP or held at the courier’s local office.

Customers will bear additional shipping costs for redelivery.

Redelivery will be initiated after the package is returned to our facility, which may take up to 72 hours.